Refund policy

Due to the customization of the products we do not offer refunds, returns, nor exchanges. All sales are final. We make every effort to ensure that all of our customers are 100% satisfied with their purchases.

Damaged 

It is important to inspect your order upon reception to check for any damages or defects, as well as to ensure that you have received the correct item. If you do notice any damage, defects, or receive the wrong item, be sure to take photos of the damage and keep the packaging materials. Please contact us immediately. This will allow them to evaluate the issue and take the necessary steps to make it right.

 

It is also important to note that all damages must be reported within 48 hours of reception. Reporting damages within the specified time frame is crucial to protect your rights. If you fail to report damages within the specified time frame, you may forfeit your right to make a replacement product.

 

Understanding the limits of this time frame is important and can help ensure that your rights are protected. By promptly reporting any damages or defects and keeping the packaging materials, you increase your chances of receiving a satisfactory resolution to the issue.